Co-managed IT that backs up your IT team
For Atlanta companies with 50 to 500 employees and an IT person or team already in place. We fill the gaps they can't cover alone: after-hours calls, ticket overflow, security operations, big projects and the tools to run it all.
- We work for your IT team, not around it
- A written responsibility split for every area
- Shared ticketing, monitoring and documentation your staff can see
- Coverage for nights, weekends, vacations and turnover
Pick the gaps you want filled
Each service stands on its own. Most teams start with one or two and add more once the handoffs are working.
Help Desk & After-Hours
Overflow tickets, tier 1 support and night, weekend and holiday coverage, plus backup when your IT staff are out.
See how the split worksCo-Managed Security
24/7 monitoring and response, vulnerability and patch management, and identity hardening, in consoles your team can see.
See what's coveredProjects & Migrations
Microsoft 365 and Azure migrations, infrastructure refreshes and other big projects, delivered with your team and handed over cleanly.
See project typesShared Tools & Platform
Remote monitoring, ticketing, documentation and patching tools shared with your team, so both sides work from the same picture.
See the toolsetThree ways to add IT capacity
Each has its place. Co-managed IT is built for companies that want to keep their own IT staff and add depth around them.
| Hire another person | Fully outsourced MSP | Co-managed with Sentry Cloud IT | |
|---|---|---|---|
| Who's in charge | Your IT lead | The provider | Your IT lead, with a written split |
| After-hours coverage | Still one person on call | Covered | Covered, with morning handoff notes |
| Security operations | Depends on who you can hire | Provider's tools, often a black box | 24/7 monitoring in consoles your team can open |
| Big projects | Competes with daily tickets | Done for you, little knowledge transfer | Done with your team, documented and handed over |
| Vacations and turnover | Gap until the role is refilled | Not an issue, but you've lost in-house knowledge | Our technicians already know your environment |
| Tools and data | Whatever you can license | Owned by the provider | Shared access; your data and documentation stay yours |
Where internal IT teams get stretched
The IT managers we talk to are good at their jobs. The problem is that the job grew and the team didn't.
The queue never empties
Password resets and new-hire setups fill the day, so the projects leadership asked for keep slipping to next quarter.
Someone is always on call
Your IT lead's phone rings on weekends and during vacations, because there is nobody else who knows the systems.
Security is a part-time job
Alerts pile up in a console nobody has time to watch, patching runs late, and the cyber insurance questionnaire gets harder every year.
One resignation away from trouble
Passwords, procedures and the reasons behind odd configurations live in one or two people's heads, not in documentation.
Four steps to a working split
Onboarding usually happens in stages over several weeks, starting with the area that's causing the most pain.
Listen
We meet your IT lead and look at ticket volume, tools, documentation and security posture to see where the team is stretched.
Split
Together we draft a responsibility matrix: what we own, what you own, what's shared, and who approves changes.
Onboard
We connect to your ticketing and monitoring, document the environment and agree on escalation paths before we take live work.
Adjust
Regular reviews with your IT lead cover what's working, what isn't and whether the split should change.
Why small IT teams need more depth
Public data on the Atlanta IT job market, security skills and the threats your team is up against.
What co-managed IT means when you already have IT staff
Co-managed IT is a working arrangement between your internal IT staff and an outside team. You keep your people, your priorities and your decision rights. We take on the parts of the workload that are hard to staff in-house: after-hours calls, overflow tickets, round-the-clock security monitoring, large projects and the tooling that ties it together. The split is written down, so nobody wonders who owns a ticket at 2 a.m.
Who it's for
It fits companies with roughly 50 to 500 employees that have one IT person or a small team. That team usually knows the business well: the line-of-business apps, the people who call most often, the history behind every odd configuration. What they lack is depth. One person can't be on call every night, run security operations, migrate a file server and still answer the phones. They're asked to anyway, because there's nobody else.
What changes and what doesn't
- Stays with you: strategy, budget, vendor choices, user relationships, approval of changes, and any work your team wants to keep.
- Moves to us, if you choose: tier 1 and overflow tickets, after-hours and holiday coverage, 24/7 alert triage, patching, backup checks, and project work that needs extra hands.
- Shared: the ticketing system, documentation, monitoring dashboards and runbooks. Your team sees what we see.
Why Atlanta companies look at it
Metro Atlanta has a large technology workforce. In the federal May 2025 wage survey, computer and mathematical jobs made up 4.1% of all employment in the Atlanta metro area, compared with 3.4% nationally. That helps when you're hiring, but it also means your IT staff have options, and larger employers are recruiting them. When one person leaves a two-person team, half your IT knowledge can leave too. Security skills are harder still. In ISC2's 2025 workforce study, 95% of respondents said their security teams had at least one skills gap.
The threats add pressure. Verizon's 2026 Data Breach Investigations Report found that exploiting a vulnerability was the most common way attackers got in, at 31% of breaches. Patching fast and watching for attacks around the clock is exactly the work a small internal team struggles to keep up.
How the split is decided
We start with a responsibility matrix. For each area (help desk, endpoints, servers, network, cloud, security, backup and projects) it states who does the work, who approves it, who is consulted and who is kept informed. It's reviewed with your IT lead regularly and changed when your team grows, shrinks or wants to take something back.
Pricing is a flexible monthly agreement scoped to what you hand off. You don't pay for a full outsourced bundle when you only need nights, weekends and a security operations function. Projects are scoped and quoted separately, so the monthly agreement stays predictable.
Co-managed IT questions IT managers ask us
Is co-managed IT a way to replace our IT staff?
No. It's built around keeping them. Your IT lead stays in charge of priorities and approvals, and we take the work they assign. If a company wants to outsource IT completely, that's a different service and a different conversation.
What do companies usually hand off first?
After-hours and weekend support, and 24/7 security monitoring, are the most common starting points. Both are hard for a small team to cover and easy to define in a responsibility matrix.
Do we have to use your tools?
No. We can work inside your ticketing, RMM and documentation systems, or give your team access to ours. Many clients use a mix, such as their own ticketing with our security monitoring.
How is co-managed IT priced?
It's a flexible monthly agreement scoped to what you hand off, such as hours of coverage, number of devices monitored and which services are included. Projects are quoted separately. We give you a written proposal after we've seen your environment.
Across metro Atlanta, from Midtown to Cumming
Our engineers are based in Alpharetta. Most co-managed work is remote, with on-site visits across metro Atlanta for projects, hardware and anything that's easier in person.
- Atlanta
- Alpharetta
- Sandy Springs
- Dunwoody
- Peachtree Corners
- Norcross
- Duluth
- Lawrenceville
- Marietta
- Kennesaw
- Smyrna
- Roswell
- Johns Creek
- Cumming
Give your IT team a bench, not a replacement
One conversation with your IT lead is enough to sketch a split: which tickets, hours, security tasks and projects we'd take, and which stay in-house.